Privacy Policy

This Privacy Policy applies to the FibreCompare.com website and governs data collection and usage. By using the FibreCompare.com website, you consent to the data practices described in this statement.

Fibre Compare is committed to respecting the privacy of its visitors and providing a safe online experience.

We do not collect any personal data when you visit the site and you can access and browse the Fibre Compare website without disclosing any personal data. We use cookies across our site to collect anonymous information about the pages visited to allow us to monitor the performance of the website and to track customer traffic that is passed to broadband supplier websites. For more information on cookies and how to turn them off please see our Cookie Policy.

Availability Checker
If you use our broadband availability checker, Fibre Compare will use the postcode you enter to perform a broadband availability check using information provided by Sam Knows (an independent technology company that we work with to interrogate UK broadband supplier availability in villages, towns and cities across the UK). We do not store your telephone number. We may store your postcode and other non-personal data for the purpose of assisting with national availability statistics for our website.

Advertising
We use third-party advertising companies, such as Google AdWords and Google Display Network, to serve ads directing you to our website or after you exit our website. These companies may use non-personally identifying information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide interest-based advertisements about goods and services of interest to you.

You can find out more about this, as well as information on how to turn off cookies, or change the cookie settings on your browser, by reading our Cookie Policy.

Links to third party websites
The Fibre Compare website may contain links to other websites. Our privacy policy does not apply to other websites and Fibre Compare does not accept liability for the privacy statements or content of any other website. Fibre Compare encourages you to review the privacy statements of websites you choose to link to from our website so that you can understand how those websites collect, use and share your information.

Google Analytics
We use Google Analytics in order to better understand our users’ needs and to optimise this service and experience. Google Analytics is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click , which pages they visit regularly, etc.) and this enables us to build and maintain our broadband switching service.

Google Analytics uses cookies and other technologies to collect data on our user behaviour (in particular device IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (to town only), preferred language used to display our website).
Google Analytics stores this information as anonymised data. Neither Google Analytics nor Fibre Compare will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Google Analytics’ privacy policy by clicking on Google Analytics Privacy Policy .

Data you share with Internet Service Providers
If you place an order with a supplier for a broadband service, after having visited our website, we will not hold any of your personal data nor will the supplier share the data they request from you during your application for their service. Broadband providers (Internet Service Providers) such as BT, TalkTalk, Sky, Plusnet and Virgin Media supply broadband, phone, mobile and TV services to customers throughout the UK.

The supplier will collect personal information from you. Please note that you will be entering a contract directly with that supplier and we advise you to carefully read their privacy policy and their terms and conditions. We cannot be held responsible for the uses to which a supplier puts your personal information once you have left our website.

Customer Service
Fibre Compare does not store any of your personal data and we cannot therefore assist in queries relating to orders, cancellations or complaints. We request that all queries relating to your order with an ISP are directed to the appropriate customer service department for the provider that you have entered in to an agreement with for a broadband, home phone or TV service.

Fibre Compare is owned by Comparison Systems Ltd.
Our registered address is
5-9 Eden Street,
Kingston Upon Thames,
Surrey, KT1 1BQ.
Our company number is 08747553.