Discounted broadband for Universal Credit and other benefits

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Thursday, 25 April 2024 at 13:36 by Deborah
If you or someone in your household is claiming benefits, make sure you are getting the cheaper broadband and phone packages you are entitled to. Millions are currently missing out on these. Matthew Upton, director of policy at Citizens Advice, says: “Social tariffs put money back into people’s pockets. But as it stands, a shocking 95% of eligible households are together missing out on a £200 saving each year. That’s £824 million of support going unclaimed.”
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How a social tariff can help

Also known as ‘essential’ or ‘basic’ broadband, social tarrifs should be offered to anyone claiming Universal Credit, Pension Credit and some other benefits. They are delivered in the same way as other packages, but at lower prices.

Save money

There are many advantages to these. Firstly they are cheaper, current prices range from about £10 to £23 a month. TalkTalk even offer a six-months free option for certain jobseekers, eligibility is determined by Jobcentre staff for this.

Avoid mid-contract price rises

The price of these won’t ever suddenly go up inline with inflation, unlike most of the other regular tarrifs.

Free to leave

You won’t ever have to pay a penalty fee if you leave the social tariff before the end of your contract.

Good quality broadband

Most social tarrifs provide superfast broadband at speeds over 30Mbps, which should be plenty for most streaming, shopping and browsing.

How you qualify

If you, or someone in your household, is currently receiving any of the below, you should be eligible to be claim or switch to a social tariff. The person receiving the benefit needs to be the main person on the contract.

  • Universal Credit
  • Disability allowance
  • Housing benefit
  • Job Seekers Allowance
  • Personal Independence Payment

What if I’m not eligible?

If you aren’t receiving government support and don’t qualify, there are still plenty of cheap broadband deals available. Some might even be cheaper than the social tarrifs. Have a look at cheap broadband deals on Fibre Compare and save money.

How to apply

We have used the Ofcom website to get the latest social tariff packages available for you right now.

You’ll need to contact providers listed below directly and provide information such as your National Insurance number. Each package may vary and there may be further requirements for the application process.

Ofcom list of broadband and phone social tariffs

Enter your postcode to see packages available in your area: