Perhaps you haven’t even heard of Hyperoptic before? This clever broadband business has actually been around since 2011, but only started properly expanding in 2019 after private investment into its infrastructure was secured. It offers full-fibre fast speeds only and all at very competitive pricing. Whether or not you can access this broadband is subject to the availability in your area. It is currently only available in about 100 cities and towns in the UK, but is expanding to new postcodes every day. Hyperoptic is all about high speeds and low prices – but will it be the right decision for you? Read our review to find out more.

Is Hyperoptic broadband a good choice?

Our overall rating: 9 out of 10

Hyperoptic is part of a new wave of alternative network providers offering very fast broadband using its own network. Because of its new, modern infrastructure, its main customers have traditionally been centred around newbuild London apartment blocks. But that is expanding as it rolls out across the country.

Even its slowest package has a very healthy average speed of 50Mbps. And despite being fast paced it also offers really good prices. Another big draw is that it also comes with a flexible rolling contract for those not looking to lock-in. You’ve just got to hope that your postcode falls under a Hyperoptic network.

**The positives**

• High speeds
• Flexible contracts
• Great value for money
• No mid-price rises

**The negatives**

• Limited availability
• No TV options
• No gift rewards

In our full review we take a look at the pros and cons of each area in more detail: speed, full fibre review, cost, setup and customer service.

How fast is Hyperoptic broadband?

Very fast! Is the simple answer. As a full fibre service, Hyperoptic is much quicker than most other providers, It’s currently the second fastest on the market, beaten only by Virgin Media’s 1000Mbps broadband service.

But remember, where you live will also play a big factor. We’ll list everything below, but you’ll also need to check your postcode to see what is currently available.

Find out what Wi-Fi is available with our postcode checker.

Speed is often the biggest consideration when choosing a broadband package. If you have multiple people using the internet at one time, then a higher speed and bandwidth will be essential. Equally, if it’s a small household using the internet for everyday usage, paying for business-grade bandwidth will probably end up being a waste.

You should decide what speed is right for you, based on your broadband habits at home. Here’s a handy guide to help show what bandwidth usage your different applications need.

Hyperoptic broadband speeds

There are five full-fibre options. All, but the slowest (50Mbps) are symmetrical. This means that they give the same upload and download speeds. Upload speeds are normally considerably lower, which makes this a great choice if you need a connection that can handle with very large file uploads.

**Hyperoptic 50Mb Fast**

This entry-level full fibre package has average download speeds of 57Mbps. An offering that will be fine for 5-10 devices in a family home. This plan does have slower upload speeds and offers an average of 5.7 Mbps.

Hyperoptic 150Mb Superfast

This superfast package can easily handle ten+ devices all requiring an internet connection at the same time. Gamers will be kept happy with its equal-to-download 158Mbps upload speed.

Hyperoptic 500Mb Ultrafast

Incredibly fast connection, great for large households, multiple devices and downloading and streaming movies and videogames in UHD (ultra high definition). This has an average download and upload speed of 522Mbps.

Hyperoptic 1Gb Hyperfast

Hyperoptic's fastest service. This full fibre package offers users an impressive average download and upload speed of 900Mbps which will easily cover all high-use working and gaming internet usage in large, busy households.

Hyperoptic full fibre review

What exactly is full fibre?

All of Hyperoptic’s plans are full fibre and it’s the fastest available internet in the UK.

Around two-thirds of homes in the UK can now access ultrafast broadband via fibre-optic technology called ‘G.fast’ or ‘Fibre To The Premises’ (FTTP).

FTTP, also known as full fibre, is the next generation of broadband. It removes the need to rely on copper phone lines and instead connects fibre cables straight to your home. This means there’s no slowdown on the data between the street cabinet and your property and the speed and strength are much more powerful than any previous fibre broadband technology as a result.  Common internet issues like buffering and outages become almost nonexistent.

This technology will future-proof homes and businesses across the UK because, once it’s installed, properties won’t need to install new cables for their broadband for decades.

Hyperoptic UK coverage

As of January 2024, Hyperoptic is available in just over 100 towns and cities across the UK. If you are interested in getting broadband in your area too, you can register your interest to help speed up the nationwide roll out.

Our Hyperoptic broadband rating for speed: 10

Does Hyperoptic broadband have reliable connection?

Hyperoptic runs on its own full fibre network to deliver its internet services. This is different to most other suppliers (main exception Virgin Media) as they all rely on Openreach’s copper network for their connections.

This seems to be a good thing as it doesn’t have to depend on another company to fix any faults. Customers score Hyperoptic highly in all their 2023 reliability of broadband connection surveys and Trustpilot.

Our Hyperoptic broadband rating for connectivity: 9

How much does Hyperoptic broadband cost?

It may offer some of the highest speeds, but it also offers some of the lowest prices. At £25 per month (plus £19 activation fee), its entry-level 50Mbps package is cheaper than many slower deals from other providers. And its 150Mbps Superfast plan is great value at £32 a month (plus £19 activation fee).

Confident of its costing, it also has a price match guarantee. Find the same package for less elsewhere and Hyperoptic will match it.

Average price guide

How long are Hyperoptic contracts?

There is great flexibility with Hyperoptic’s contracts. You can choose to take any of its five packages as monthly rolling, 12 months or 24 months. The longer the contract, the less you pay a month, but it’s a great option for anyone looking for short term internet usage.

Does Hyperoptic have any bundle options?

Hyperoptic doesn’t have TV or mobile packages you can bundle with its broadband, it just focuses on full fibre broadband.

The option to add a phone landline is available as an add-on service. This currently costs an extra £2 on top of whatever broadband plan you select.

Hyperoptic rewards

This smaller provider rarely offers any gift cards or cashback rewards. Hyperoptic deals are sometimes available with a sign-up offer, such as the first month free.

Does Hyperoptic put up its broadband prices every year?

No, it doesn’t. And not only that, they actively campaigns to stop the mid-price hike that most of the other providers practice. On Hyperoptic’s homepage you’ll find the below quote about mid-contract price rises practice:

“We don’t think that’s fair. That’s why we’ve never raised our prices during commitment periods. A deal’s a deal.“

Our Hyperoptic broadband rating for cost: 8

How easy is it to get Hyperoptic set up?

Unless your property has already had Hyperotpic, you’ll need to book an engineer to install a new connection to your home.

They take up to two weeks to book in and take about an hour. Standard installations are free of charge and include up to 10 metres of discreet, surface-mounted cabling. If you’d like your Hyperoptic socket installed in a different room and they need to use more cabling, there will be an additional charge of £30.

If you’ve moved into a home with a Hyperoptic socked already installed, your Wi-Fi will be active as soon as you receive your Hyperhub router.

Hyperoptic Wi-Fi routers

With Hyperoptic you’ll get a modern free router depending on your plan. It will either be:

• The Nokia Hyperhub: for the 500Mb Ultrafast, 1Gb Hyperfast and all business broadband plans
• The ZTE Hyperhub: for 50Mb Fast and 150Mb Superfast

Both are really strong pieces of kit that offer 4 gigabit Ethernet ports and strong connectivity around your home. The main difference between the two is the premium router (Nokia Hyperhub) is built to better withstand the higher speeds of the packages it caters for.

Our Hyperoptic broadband rating for setup, installation & equipment: 9

Does Hyperoptic broadband have good customer service?

Because of its relatively smaller size compared to other broadband providers, Hyperoptic’s customer service hasn’t been rated by Ofcom yet.

Trustpilot gives Hyperoptic a strong 4.5 for its customer support score with 86% scoring the provider 5-stars. There’s plenty of positive feedback that points towards prompt, polite and friendly service. Have a look at the latest reviews here.

How to contact Hyperoptic

If you’d like to speak to a human being, Hyperoptic’s customer service team is available 24/7.

• Broadband not working? Hyperoptic live service status checker
• Call Hyperoptic customer service: 0333 332 1111
• Email: support@hyperoptic.com
• Facebook: Facebook/HyperopticGigabitBroadband
• Twitter/X: @Hyperoptic

Our Hyperoptic rating for customer service: 8

We’ve added up everything from each category making our overall average Hyperopetic broadband rating score: 44/50

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